Trolls want to upset your agents with the things they write and expect strong, emotional reactions. We get dozens of malicious conversations every day so our Support Heroes had to master the skill of getting rid of unwanted chatters.
As a result, they bring distraction to your team’s work, decrease motivation and impact effectiveness. And not just that, they have even learned how to benefit from such chats!
But before we get to that, let’s talk about their ‘one-two punch’ method of slaying trolls.
Before you start getting rid of a troll, you need to make sure that it is actually a troll.
However, sometimes we come across more stubborn specimens.
They are so desperate to interact with our agents that it’s very difficult to get rid of them.
He was discouraged with canned responses and multiple bans, but he never gave up!
According to its website, 3nder, pronounced 'threen-der', is geared towards 'all swingers, newbies, curious and experienced' who are 'discriminated by society the same way gay people were 15 years ago'. If it’s a customer, they will ask a Live Chat-related questions.If it’s a confused visitor, they will leave the chat..action_button.action_button:active.action_button:hover.action_button:focus.action_button:hover.action_button:focus .count.action_button:hover .count.action_button:focus .count:before.action_button:hover .count:before.u-margin-left--sm.u-flex.u-flex-auto.u-flex-none.bullet. Error Banner.fade_out.modal_overlay.modal_overlay .modal_wrapper.modal_overlay [email protected](max-width:630px)@media(max-width:630px).modal_overlay .modal_fixed_close.modal_overlay .modal_fixed_close:before.modal_overlay .modal_fixed_close:before.modal_overlay .modal_fixed_close:before.modal_overlay .modal_fixed_close:hover:before.