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1 reason that people leave a place of business is based on how they were treated.

Smart companies understand the value of their current customer base, and recognizing what they need to do in order to keep them.

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There are things about customer service that most of the businesses already know: support agents should be helpful, polite, show appreciation, respect and value the customers.Phone calls are still the most popular way of getting support, because (at least theoretically) it gives customers the biggest chance of having their problem solved immediately.Although the Internet is full of best practices for phone support or call center guidelines, following your common sense is the right thing to do in the beginning.By focusing on the customers, the smart companies are really broadening their customer base by increased referrals.” An investment in customer service can later turn out being a source of new customers.It can become an efficient, very credible and free advertisement.